In depth interview with our Quality Specialist, Cristina Colombo, regarding our ISO 9001 certification which ensures that we consistently deliver high-quality products and services, demonstrating our commitment to continuous improvement.
How does ISO 9001 contribute to ensuring the quality of our products and services?
– ISO 9001 certification ensures that our customers receive products and services that meet the highest quality standards, says Cristina Colombo and continues.
– By embedding continuous improvement into our processes, we can detect and address any potential issues before they impact the customer, ensuring they consistently receive high-performing, reliable products. Moreover, our systematic supplier evaluations guarantee that we only work with partners who adhere to the same level of quality, reducing risks in the supply chain.
– This creates added value for our customers, as they can rely on our products to perform as expected and trust that any evolving needs will be promptly addressed.
What does it mean for our customers that we have the certification?
– For customers, our ISO 9001 certification means they can confidently choose us, knowing that we have a strong and well-structured quality management system in place. This certification assures them that every product or service we deliver is subject to rigorous quality controls, and our commitment to continuous improvement means their satisfaction is always our priority.
– With ISO 9001, customers benefit from enhanced reliability and performance, reducing the likelihood of costly disruptions or defects. Ultimately, this certification represents a tangible commitment to delivering superior value, fostering more secure and lasting business relationships.
"ISO 9001 helps building stronger customer trust and loyalty"
– ISO 9001 certification provides significant advantages to our customers by ensuring that we are fully focused on delivering consistent, high-quality products and services. This certification demonstrates our commitment to continuously improving our processes, which directly benefits customers through more reliable, efficient, and cost-effective solutions.
– In essence, ISO 9001 helps building stronger customer trust and loyalty by guaranteeing that their needs are met with precision and reliability.
How does the certification affect our reputation as a supplier?
– For customers, working with an ISO 9001-certified supplier means they are partnering with a company that has been independently verified for its ability to meet stringent quality standards.
– The enhanced reputation that comes with ISO 9001 gives our customers peace of mind, knowing they are dealing with a supplier that values quality, consistency, and accountability, which directly reduces the risk of product failure or service disruption.
Looking forward: What's on the horizon regarding other ISO-certifications?
– Since a while back we’re also ISO 14001-certified. And if everything goes as planned all of Carlo Gavazzi production will also be ISO 45001-certified soon! More on that some other time.